Drop off and Pick up Policy
We do offer drop off as early as 7:45 to accommodate our clients work schedules, but do ask that you please let us know ahead of time to ensure that someone is here for your early morning drop off, as we dont open until 8AM during the week and 9AM on Saturdays.
We also ask that if you need to pick your furbaby up by a certain time that you please let us know in advance, so that our staff doesn't feel rushed, which can be stressful for them and your pet. We will let you know if we can accommodate or if we will need to reschedule.
Please refrain from showing up early for pick up, we will let you know 15 minutes in advance that your pet is ready. Doing so will excite your pet which will make it harder and riskier to groom, and leads to a longer waiting time. We would also like to attempt at taking a photo of your picture perfect pup after their spa day.
We do NOT accept dogs younger than 13 weeks of age, and require that have had at least two rounds of puppy vaccines or at least one after 4 months of age. We request that your appointment take place 2 weeks after any core vaccine to ensure that the health of your pet or any other pet visiting us is not put at risk.
Core Vaccines that we require include: Parvovirus (CPV-2), Distemper (CDV), Adenovirus (CAV-2), Parafluenza
NO Call NO Show and LATE Policy
To maintain fairness to our clients on the waiting list, and the extra staff brought onboard to accommodate the demand, we have implemented a NO call, NO show, and Late fee policy.
>15 mins: $5 fee
>30 mins: $10 fee if we are still able to accommodate.
A history of excessive tardiness will result in no further appointments made
Last minute Cancellation:
> 24 hrs - 12hrs before appointment is a $5 fee
>12hrs-2hrs before is a $10 fee
>2hrs or less is the same as NO CALL NO SHOW
NO CALL NO SHOW:
1st offense: $20 fee added to next appointment
2nd offense: Usual groom price paid in advance in addition to the 1st offense fee
3rd offense: Inability to book any future appointments with us
We have tried hard to refrain from implementing and enforcing such a policy. However, with clients waiting
5-8 weeks for appointments and additional staff, it is a disservice not to. If you made an appointment with us & were able to get in somewhere else sooner, please let us know.
Please note that special circumstances are taken into consideration. Please do not risk your/our health & safety to bring your pup in. Give us a courtesy call and we will do our best to accommodate.
- Credit / Debit Cards